Lower grades are more social etiquette oriented.
Grade 5 and up emphasize business etiquette.
The Right Way to Easy Etiquette tm
Lesson begins upon arrival and is conversational and demonstrable:
importance of being on time
*Introductions and first impressions
including self introduction
moving about correctly in spaces, including stairs and elevators
*Manners vs etiquette:
the important difference
friendly and not familiar, phrases and topics to avoid
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.